FAQ

Please review our FAQs below and don't hesitate to contact us if you have any additional questions.
Are you factory?

Yes, we are a professional manufacturer focusing on wine cellar climate control and we are professional air treatment solution provider. We already have more than 20 years air treatment solution experience.

Do you accept OEM or ODM?

Yes,we do. Thenow has a professional R&D team,OEM or ODM orders are welcome here.

What about the payment item?

30%TT deposit, balance paid before delivery -- amount > USD10,000   
100%TT deposit -- amount < USD10,000.

What is the lead time?

Normally 30 days,but depends on the goods,for some our standard units,we always prepare stock and fast delivery is available.

What is the minimum order quantity (MOQ)?
1 piece.
Where is the Shipping Port?

Shanghai port or others as your request.

Why I Need to Install a Wine Cellar Climate Control in My Wine Cellar?

Yes,If you want to store wine for a long time ,,a wine cellar climate control is recommended.without an active method of controlling the temperature and humidity levels in the wine cellar ,you are unlikely to achieve a constant temperature and humidity.

Which Cooling Unit is Right for My Wine Cellar?

We have different models suitable for different sizes of wine cellars, you can choose the model suitable for you according to the capacity of your wine cellars, but there are other factors to consider, such as ambient temperature, whether the wine cellars are well sealed, etc. If necessary, you can contact us, Our engineers will select the model suitable for you according to the information you give.

When the Wine Cellar Cooling Unit Description Says that the System Controls Humidity ,does that Mean I Do not need to Add a Humidification System to the Wine Cellar

Of course .Our cooling unit will achieve your desired humidity according to your settings.

Can I Install other Wine Storage Refrigerators in My Wine Cellar?

Yes, however, the refrigerator will exhaust heat into your wine cellar, which will work against the cooling unit. Take this into consideration when choosing a cooling system and make sure it is large enough to accommodate this,If necessary, you can consult our customer service, they will give you good suggestions.

Does the Unit Require an HVAC Professional for Installation

For your own safety, it is best to install the unit by professionals.

What is the Warranty ?

The cooling unit provided by our company is guaranteed for one year and the fan is guaranteed for two years and the compressor for three years from the date of arrival. During the warranty period, any defects due to workmanship or materials, we guarantee to repair or replace the machine free of charge. (the machine due to the use of dust ,corrosive liquid and other non-machine quality reasons for damage is not covered by the warranty.)

What is the Difference between Self-contained System and Split System?

Our self-contained unit best suited to the wine room and wine cabinet, Compact and easy to install even without any duct work or piping,and the split system is intended for cellars without access to proper ventilation.it can also used for wine cabinets.

What are the Features of our Wine Cellar Climate Control ?

*Adopt circulating water wet-film auto control humidification system,wet film is made of Swedish organic polymer material with sterilization and disinfection function.

*Full touch smart controller ,support WIFI,APP.

*Unique appearance design,no vibration,lower noise.

*Positive pressure drainage,drained by the positive pressure air supply from the fan, which not only ensures that there will be no water retention in the water plate, but also avoids the breeding of bacteria.

*We have eight professional laboratories,and our Enthalpy Laboratory is a third-party testing center authorized by the National Air Conditioning Research Institute. All data on the nameplate of our machine is obtained through laboratory testing.

Do I need to install the cooling unit and ventilator for cellars in basement?

It is often said that the basement is the best constant storage area for wine. Yes, of all the locations in the home, the basement is the most stable and the lowest temperature place, but it is not enough to meet the temperature and humidity requirements of a professional wine cellar. The year-round average temperature in basement is around 22 degrees, but what our wine cellar needs is 13-16 degrees. Humidity usually changes with the seasons, so you still need to install professional wine cellar air conditioners to keep the temperature and humidity in the basement. Then ventilation is required or not? We suggest that if your wine cellar is small, less than 50 square meters, it is completely unnecessary to install ventilation, only when your wine cellar is relatively large, you need to ventilate.

What kind of air conditioning units should I install for my cellar? Does a normal standard A/C is ok?

Nowadays, the wine cellar has become a standard feature in the decoration design of the villa and high performance building. The modern wine cellar design is professional with constant temperature and humidity, so what kind of equipment should people install for their cellar? And is it okay to install ordinary air-conditioning?

The wine cellar is dedicated to professional constant temperature and humidity, the temperature is 8-18 degrees, the humidity is plus or minus 5% of 65%, and it needs to be in a constant state. Let's look at ordinary air conditioners, the temperature control range of ordinary air conditioners is 16-30 degrees, this is just a set temperature, which is actually completely unreachable. Looking at the humidity, ordinary air conditioners will always dehumidify. As long as it is working in refrigeration, it will continue to dehumidify, the humidity level often at 30-40%. The state of the wine cork is very fatal, and it will quickly shrink the cork, and cause the wine to oxidize, which will deteriorate and become sour. From these two perspectives, it is impossible to install ordinary air conditioners in the wine cellar. It will directly harm the wine, but you should use a professional wine cellar cooling unit.